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Birkelt Village
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+352 87 90 40 birkelt@humancompany.com

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Birkelt Village camping in Lussemburgo | Larochette | Human Company
  • Accommodations
  • Offers
  • Facilities
    • Entertainment
    • Restaurants and market
    • Sport and Fun
    • Water park
  • Experiences
  • Useful info
    • Before arrival
    • In the village
    • Infopoint
    • Food
    • Accommodation
    • Voucher COVID-19
  • Ready, with Care
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Privacy Policy
General terms and conditions
Legge 38/2006
Guest information
Policy Voucher COVID-19

Policy Voucher for Covid-19 - Birkelt Village

Last update: 19 May 2020
Your safety is our first priority.. We’ll be there for you, with the same passion as always.

Dear Guest,
We are all aware of the uncertainty worldwide, but we can reassure you that we are monitoring events very closely and are adopting the guidelines of both local and international health authorities so that we are ready to deal with the current situation. All our sites are taking every precaution to ensure a safe, secure and sanitised environment for you and your family. Anyone planning to spend their holiday with us deserves the same level of service and attention that they have come to expect from us. For this reason, we have introduced a new cancellation policy for your forthcoming reservations (valid for any reservations made from the 15th March 2020), meaning that you can cancel or change your reservation up to a few days before arrival. For more information please see our website birkelt.humancompany.com.


Please find below some answers to frequently asked questions, which we hope you will find useful:

Index

    During this difficult period, am I still able to book my next holiday in one of your properties?
    My arrival date is approaching – how can I cancel?
    I have booked a holiday at Birkelt, but my arrival is after the 24th of June 2020. What should I do?
    Can I move the dates of my holiday, and put the deposit already paid towards the new dates, without incurring any extra fees?
    Until when can I cancel my reservation without losing the deposit?
    If I am unable to use the voucher in 2021, can I give it to someone else?
    I haven’t paid the deposit yet, but I would still like to come. Can I wait?

During this difficult period, am I still able to book my next holiday in one of your properties?

Of course – you can either contact the property itself, send an email to the address that you find on the contacts page of our website, or book directly on our website. You can book in full confidence, and we are always available in case you need to make any changes to your booking. We would like to remind you that the opening dates of some properties may be subject to change.

My arrival date is approaching – how can I cancel?

For bookings with arrival dates up to the 24th of June 2020, you can either change the dates or receive a voucher equal to the amount you have already paid, as per legal guidelines. This can be used as part of full payment for a new reservation and is valid for one year from the date of issue. We would like to remind you that any reservations made as part of the Serenity Campaign must be cancelled by the dates specified in the terms and conditions of the campaign.

I have booked a holiday at Birkelt, but my arrival is after the 24th of June 2020. What should I do?

The best thing to do is wait and avoid cancelling your reservation just yet; government regulations and guidelines are constantly changing and may improve as the situation evolves.

Of course we will be glad to help you with any change of dates. In case you should decide to cancel, you will receive a voucher equal to the money you have paid. In case you refuse the voucher, the usual cancellation conditions will apply and part of your deposit may not be refunded.

Can I move the dates of my holiday, and put the deposit already paid towards the new dates, without incurring any extra fees?

Absolutely, you can change the dates of your stay at any time.
Just get in touch with us and we will process the new dates of your booking

Until when can I cancel my reservation without losing the deposit?

For all reservations arriving between the 11th March and 30th September 2020, you can cancel your booking and will receive a voucher equal to the amount already paid, which you can use towards a new booking. The voucher will be valid for one year from the date of issue.

If I am unable to use the voucher in 2021, can I give it to someone else?

The voucher is credited to the recipient only and is not transferable. It cannot be exchanged for a refund nor converted into cash. It may be used only once. The voucher is valid for 12 months after its date of issue and can be used for a new reservation either at the same property or in any other property belonging to the Human Company group for the 2020 or 2021 season. Should the cost of the new reservation be lower than the value of the voucher, the difference cannot be refunded nor can it remain valid as a voucher credit.

We will, nevertheless, assess each request on a case by case basis in order to find the best solution for our guests, and in most cases we should be able to allow the voucher to be used by another family member or friend.

I haven’t paid the deposit yet, but I would still like to come. Can I wait?

Definitely. Get in touch with us and we will be happy to extend your payment deadline for a few weeks.

For more information you can either contact our booking offices via telephone or send an email to the address on the property’s contact page on our website.

We can’t leave without thanking you for your loyalty, and we are keeping all our fingers crossed that the situation improves quickly. We will let you know about any changes and look forward to being able to welcome you soon at one of our properties.

1 Um Birkelt, 7633 Larochette, Luxembourg - GPS 49.7866231 - 6.2076093
Contacts
  • +352 87 90 40
  • birkelt@humancompany.com
Group
  • Work with us
  • Huniverse Card
  • Useful info
Legal notices
  • Privacy Policy
  • General terms and conditions
  • Legge 38/2006
  • Guest information
1 Um Birkelt, 7633 Larochette, Luxembourg - GPS 49.7866231 - 6.2076093

Phone. +352 87 90 40
Email: birkelt@humancompany.com

  • Work with us
  • Huniverse Card
  • Useful info
  • Privacy Policy
  • General terms and conditions
  • Legge 38/2006
  • Guest information
Birkelt Village is part of
© Human Company SRL - P.I. 06152400484 - Cap. soc. i.v. € 116.000,00
Services of property
Birkelt Village
Gli ospiti vanno pazzi per...
Water park
Bar
Restaurants
Sports fields
Entertainment
Excursions
Take away

Food & Drink
  • Restaurant
  • Pool Bar
  • Take away

Equipped bathroom
  • Private bathroom in mobile home and bedrooms
  • Public bathrooms

Cleaning services
  • Laundry - Additional charge
  • Weekly housekeeping

Shopping
  • Market
  • Shop

Pets
  • Pets are allowed. Charges may be applicable

Parking
  • Free! Free public parking is possible on site (reservation is not needed).

Sport
  • Table tennis
  • Soccer court
  • Volleyball court
  • Basketball court
  • Tennis court
  • Beach volleyball court

Reception services
  • Check-in and check-out
  • Customer care
  • General information about the tours
  • Linen rental
  • Luggage storage
  • Reporting technical problems and maintenance
  • Lost property

Languages spoken
  • English
  • German
  • Dutch
  • French

Entertainment and family services
  • Entertainment
  • Mini club

Internet
  • Free! Wi-fi is available from hotspots in the restaurants, near the reception, at the Infopoint and around the swimming pools

General
  • Heated swimming pool with possible coverage
  • Outdoor pool
  • Children's pool
  • Water slide
  • Mobile home for disabled guests

Important info
Birkelt Village
Check-in

The reception is open every day from 9:00 am to 12:00 noon and from 3:00 pm to 7:00 pm in off season and from 8:00 am to 8:00 pm in high season (July and August). Check-in for all accommodations from 4:00 pm, from 3:00 pm for pitches.

In case of arrival outside the opening hours, the security staff will be at your disposal for check-in.


Check-out

Check-out for all accommodations and pitches by 11:00 am.
In case of late check-out, payment is required the evening before departure.


Children and beds

Children of any age are welcome. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.


Age restriction

The minimum age for check-in is 18


Pets

Four-legged friends are allowed in some types of accommodation. Charges may be applicable.


Cards accepted at this hotel

Birkelt Village accepts VISA, MASTERCARD, MAESTRO, CARTASI, UNIONPAY and ATM CARD and reserves the right to temporarily hold an amount prior to arrival


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  • Accommodations
  • Offers
  • servizi
    • Entertainment
    • Restaurants and market
    • Sport and Fun
    • Water park
  • Experiences
  • Useful info
    • Before arrival
    • In the village
    • Infopoint
    • Food
    • Accommodation
  • Ready, with Care