Useful info

faq

Village opening dates

25 June 2020 - 27 September 2020

Voucher COVID-19

Free cancellation is allowed!

If you book a holiday by 30 July 2020, you can cancel your booking, change the destination to another of our resorts or change the period of stay up to 7 days before your arrival, with the possibility of postponing the holiday to 2021.

Human Company cares about your peace of mind and the value of booking a stay with the possibility of changing or cancelling without a cancellation fee!


Temporary suspension of services

All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.

For more information, please contact us!


Reception opening hours and check-in and check-out times

The reception is open every day from 9:00 am to 12:00 noon and from 3:00 pm to 7:00 pm in off season and from 8:00 am to 8:00 pm in high season (July and August).

Check-in for all accommodations from 4:00 pm, from 3:00 pm for pitches.

Check-out for all accommodations and pitches by 11:00 am.

In case of late check-out, payment is required the evening before departure. In case of arrival outside the opening hours, the security staff will be at your disposal for check-in.


Required documents

On arrival, it is compulsory to register each person who will stay in the village, so valid identity documents are required for each person. Upon check-in, it is necessary to show the identity card for European citizens and the passport for non-EU citizens. Photos and copies of documents will not be accepted. Documents must also be presented for minors.

If you will be travelling with your pet, let us know at the time of booking and bring your document and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Customer support (including telephone)
• Linen and sheet rental
• Luggage storage


Rental supplements

At the reception, you can rent additional sets of towels (5 euros per set) and bed linen (€8.50 for the single bed and €17 for the double bed).


Water park opening dates

The swimming pools are open every day from 10:00 am to 7:00 pm in the off season and from 9:00 am to 8:00 pm in the peak season (July and August)

The swimming pool is for the exclusive use of guests.


Entertainment

Entertainment activities are available every day in the village from 10 April to 31 October 2020.

For the detailed programme, contact the reception.


Pet friendly

Four-legged friends are allowed in some types of accommodation.

In case of presence of an animal, it is compulsory for all accommodation to pay the final cleaning fee of €50. For the pitches, animal access does not entail any charge.


Facilities for the disabled

For people with motor disabilities, there are 5 accommodations with easy access.


WI-FI

Guaranteed coverage in public areas.


Sport facilities and play areas

Inside the village, you'll find a beach volleyball court, a multi-activity field, ping pong tables, an indoor playground and three outdoor playgrounds. The water park is also equipped with slides and games for the little ones.


Infopoint timetables and activities

The infopoint is open every day in peak season, morning and afternoon

You can contact the Infopoint for the following services:
• Tourist information about Larochette and activities to do in the surrounding area
• Sale of stamps
• Bike rental
• Tour booking


Restaurants

Inside the village, there is a restaurant with Italian specialities, a takeaway and ice cream service and a pool bar.


Opening hours of the restaurant

The restaurant is open from 10 April to 6 November 2020 from 5:00 pm to 9:00 pm in the off season and from 5:00 pm to 10:00 pm in July and August.


Pool Bar opening times

TBD


Take away opening times

Hours: 12:00 noon – 9:00 pm in off season, 12:00 noon – 10:00 pm July and August


Cleaning in the accommodations

The final cleaning of the accommodation costs €34 (€50 if your 4-legged friend is travelling with you). If you need additional cleaning during your stay, please contact our reception.


Barbecue

There is a barbecue area inside the village.