Useful info

faq

Village opening dates

23 April 2022 - 11 September 2022

Temporary suspension of services

All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.

For more information, please contact us!


Reception opening hours and check-in and check-out times

The reception is open every day from 9:00 am to 8:00 pm.

Check-in for all accommodations from 4:00 pm onwards, from 3:00 pm for pitches.

Check-out for all accommodations and pitches by 11:00 am.

In case of late check-out, we kindly ask you to inform us one day in advance. In case of arrival outside the opening hours, the security staff will be at your disposal for check-in.


Online Check-in

The Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Customer support (including telephone)
• Linen and towel rental
• Luggage storage
• Tourist information
• Sale of stamps
• Bike rental info
• Tour booking


Rental supplements

At the reception, you can rent:
• additional sets of towels (5 €)
• bed linen (€4 for the single bed and €8 for the double bed)


Water park opening dates

The swimming pools are open every day.

The swimming pool is for the exclusive use of guests.


Entertainment

Entertainment activities are available every day in the village from 23/04 to 11/09.

For the detailed programme, contact the reception.


Quiet hours

The quiet hours are between 23:00 and 07:00. During these hours, you can only enter or leave the campsite on foot. You can park your car at the parking area at the entrance of the campsite.


Pet friendly

Four-legged friends are allowed only in some types of accommodation.

In case of presence of an animal, it is compulsory for all accommodation to pay the final cleaning fee of €60. For the pitches, animal access does not entail any charge.


Facilities for the disabled

For people with motor disabilities, there are 5 accommodations with easy access, an equipped bathroom and access ramp.


WI-FI

Guaranteed coverage in public areas.


Sport facilities and play areas

Inside the village, you'll find a beach volleyball court, a multi-activity field, ping pong tables, an indoor playground (temporarily closed) and outdoor playgrounds. The water park has 2 slides.


Restaurant openings

Restaurant
from 23/04 to 11/09

Pool bar
from 23/04 to 11/09

Bar
from 23/04 to 11/09

Take Away
from 23/04 to 11/09

Ice cream shop
from 23/04 to 11/09


Market openings

from 23/04 to 11/09


Cleaning in the accommodations

End-of-stay cleaning is included in the price for Human Company guests.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of € 60.00 is required.


Barbecue

There is a barbecue area inside the village.